Return and Exchanges

We hope you love your purchase as much as we do, but if not, here’s what to do.

Our Refund & Exchange Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 15 days of purchase.
  2. Items must be in original condition as purchased with all labels/tickets attached.

Variation to refund & exchange policy for items purchased with Afterpay, Zip, Humm and Openpay

An item purchased online using Afterpay, Zip, Humm or Openpay as tender can be:

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay, Zip, Humm or Openpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

How To Return An Item

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 15 days of purchase.
  2. Items must be in original condition as purchased with all labels/tickets attached.

Variation to refund & exchange policy for items purchased with Afterpay, Zip, Humm and Openpay

An item purchased online using Afterpay, Zip, Humm or Openpay as tender can be:

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Portmans stores

Purchases made in a SaverGiant Australian online store can be returned. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In Australia; or
  2. By posting it to our Online Store Returns/Exchange address.

SaverGiant
Returns & Exchanges
( Email sales@savergiant.com.au for address )

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by SaverGiant.
  • In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).